Completed alerts

Completed Alerts

As soon as an alert has been dealt with, an alert log file, an alert log and a cost analysis are created under “Completed Alerts” on the “Status” tab.

You can use the filter menu in the first column to search for specific alerts.

The entire alert process is summarised in several different reports, which can also be sent by e-mail.

Functions

The following functions are available:

1. PDF alert report

You will receive a complete log file of the alert in PDF format.

It documents the following information:

alert name, trigger, start and end time including the precise date and time
units alerted (the numbers show how many subscribers are assigned to the group and how many of them were alerted)

alert text in all languages used

alert options:
- alert media: ALL unless restrictions have been placed. Otherwise, the individual media are listed.
- SMS: SMSPrio or SMS normal
- escalation levels
- cancellation criteria, if defined
- log file recipients if e-mail addresses or fax numbers were entered

summary and history of the alert, overview of the number of acknowledgements and type of replies

overview of subscribers and their status.

detailed summary of the dispatch and traffic volume.

any alert media that report an error, e.g. a wrong number

2. Alert log

A detailed overview of the individually alerted subscribers in PDF format. This shows who was alerted and in what manner, which media was used and when this alert was triggered (incl. the respective time stamp). The various statuses and symbols are explained in the legend.